Surg-cierge
Your patients, guided through recovery.

Bridging surgical teams
and recovering patients.

Surg-cierge delivers intelligent, procedure-specific care guidance from scheduling through recovery. That means fewer after-hours calls, improving outcomes, and extending the quality of care beyond the office.

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The problem we solve

Recovery happens at home.
But guidance shouldn't stop at discharge.

After surgery, patients leave with a paper instruction sheet and a phone number. Questions arise. Anxiety sets in. After-hours calls spike. Surg-cierge closes that gap.

Simple by design

Four steps.
Zero friction.

1
Patient scans QR
Staff hands patient a QR code at scheduling or discharge. One scan opens their personalized care guide. No app download, no login.
2
Guide loads instantly
Pre-configured for their procedure, surgeon, medications, and phase. Pre-Op, Day Of, Post-Op. Exactly what they need, when they need it.
3
Answers, on the spot
A guided in-app assistant answers the common questions from your own written instructions. Anything it should not answer routes straight to your office.
4
Staff stays informed
Escalations trigger callback requests with full context. Day 14 satisfaction surveys close the loop automatically.
What's different

Surgical recovery,
not general healthcare communication.

Most patient-engagement platforms target the entire healthcare journey, and end up generic by necessity. Surg-cierge is purpose-built for the surgical episode, from pre-op prep through recovery, where patients have specific clinical questions at specific times and benefit most from procedure-tailored guidance. Built by a surgeon, every workflow reflects how recovery actually unfolds in the real world. The platform is positioned to expand across surgical specialties, but each one earns its way in through clinical specificity, not feature-list expansion.

Built for surgical practices

Everything your patients need.
Nothing they don't.

Pre-operative preparation
Care starts at scheduling, not discharge. Patients receive their guide in advance with a surgery countdown, pre-op checklist, and optional SMS reminders in the days before the procedure. Fewer no-shows, better-prepared patients.
Procedure-specific checklists
Tap any item for a detailed explanation of why it matters. Clinical rationale, not generic advice. Live for wisdom tooth extraction; architecture supports any surgical procedure, with additional procedures and specialties on the 2026–2027 roadmap.
Medication clock
Every medication on the surgeon's confirmed plan sits on one precise schedule: scheduled courses, as-needed medications, and daily safety limits. Doses, intervals, and durations come from the surgeon's own protocol, and the plan each patient sees is the plan their surgical team confirmed.
In-app answers
A guided assistant built from your own post-op instructions, available at 2am so your team doesn't have to be. Anything outside what you have written routes to your office.
SMS recovery reminders
Automated check-ins at Day 0, 3, 5, and 14. The Day 14 survey invites every patient to share feedback, and flags concerns to staff before they become complaints.
Callback request flow
Patients request a callback at Morning, Afternoon, or ASAP. Staff receives an email with the concern summary and best time to call.
Bilingual support
Full Spanish translation across clinical content, the interface, and the in-app answers. Staff hands Spanish-speaking patients a Spanish QR code at discharge.
White-label for any practice
Any practice, whether solo surgeon, group practice, or DSO, gets their own branding, colors, logo, and doctor roster. Patients see their practice. Surg-cierge works behind the scenes.
Embedded video instructions
Clinical instruction videos embedded directly in the care guide. Patients watch without leaving the app.
HIPAA-native architecture
Built for protected health information from the ground up: Business Associate Agreements with our infrastructure providers, encrypted transport and storage, hashed staff credentials, and audit-logged access to patient records. The in-app assistant shares educational guidance drawn from your authored instructions, and directs clinical concerns to your team.
Who it's for

Built for everyone
around the patient.

Surg-cierge was created by a practicing oral and maxillofacial surgeon who understood the gap firsthand. It works for everyone the surgical episode touches.

Patients
  • No app download, no login. Just scan and open
  • Medication clock starts the moment they get home
  • Answers at any hour, drawn from your own instructions
  • Tap any instruction to understand why it matters
  • Request a callback when they want to talk to a person
Caregivers & Family
  • Share the QR link with whoever is caring for the patient
  • Clear guidance on what's normal vs what's urgent
  • Medication schedule visible at a glance
  • Contact the office on behalf of the patient
  • Peace of mind backed by clinical accuracy
Surgeons
  • Your exact instructions in every patient's pocket
  • QR configured per procedure, per patient protocol
  • Medication dosing preset. No guesswork for patients
  • Escalations come to you with context, not panic
  • Spanish support without language barrier at discharge
Clinical Staff
  • Fewer repetitive after-hours calls to field
  • Callback requests arrive with concern summary
  • SMS reminders sent automatically. No manual follow-up
  • Satisfaction survey results delivered to your inbox
  • Simple discharge workflow. Hand the patient a QR
DSOs & Practices
  • Reduce after-hours call volume significantly
  • White-label for your brand, your doctors
  • Scalable across locations with one platform
  • Day 14 satisfaction data for quality reporting
  • Differentiate patient experience from competitors
Spanish-speaking Patients
  • Full Spanish interface, clinical content included
  • Answers in Spanish, from the same instructions
  • Staff hands a Spanish QR at discharge. No setup
  • Same clinical quality, no language compromise
  • More procedures and languages coming
Ross Wlodawsky, founder of Surg-cierge
The Founder

A surgeon who saw
the gap.

Ross Wlodawsky, DDS is a practicing oral and maxillofacial surgeon based in Virginia. The post-operative recovery experience is broadly underserved. Patients leave the office with a paper instruction sheet, then face days of questions with no easy way to get answers. Surg-cierge addresses this gap proactively with procedure-specific guidance from scheduling through full recovery, built independently as a software product through Surg-cierge LLC.

Early access

Ready to bridge the gap
in your practice?

Surg-cierge is launching with its pilot oral surgery practice in summer 2026. Get on the list for early access, pricing, and a demo.

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