Surg cierge
Your patients, guided through recovery.

Bridging surgical teams
and recovering patients.

Surg-cierge delivers intelligent, procedure-specific care guidance from scheduling through recovery — reducing after-hours calls, improving outcomes, and extending the quality of care beyond the OR.

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The problem we solve

Recovery happens at home.
But guidance shouldn't stop at discharge.

After surgery, patients leave with a paper instruction sheet and a phone number. Questions arise. Anxiety sets in. After-hours calls spike. Surg-cierge closes that gap.

Simple by design

Four steps.
Zero friction.

1
Patient scans QR
Staff hands patient a QR code at scheduling or discharge. One scan opens their personalized care guide — no app download, no login.
2
Guide loads instantly
Pre-configured for their procedure, surgeon, medications, and phase. Day Of, Post-Op — exactly what they need when they need it.
3
AI answers questions
Patients ask questions anytime. Claude-powered AI responds using your exact post-op instructions — never generic advice.
4
Staff stays informed
Escalations trigger callback requests with full context. Day 14 satisfaction surveys close the loop automatically.
What's different

Surgical recovery,
not general healthcare communication.

Most patient-engagement platforms target the entire healthcare journey — and end up generic by necessity. Surg-cierge is purpose-built for the post-operative window, where patients have specific clinical questions at specific times and benefit most from procedure-tailored guidance. Built by a surgeon, every workflow reflects how recovery actually unfolds in the real world. The platform is positioned to expand across surgical specialties, but each one earns its way in through clinical specificity, not feature-list expansion.

Built for surgical practices

Everything your patients need.
Nothing they don't.

Pre-operative preparation
Care starts at scheduling, not discharge. Patients receive their guide in advance with a surgery countdown, pre-op checklist, and optional SMS reminders in the days before the procedure. Fewer no-shows, better-prepared patients.
Procedure-specific checklists
Tap any item for a detailed explanation of why it matters. Clinical rationale, not generic advice. Live for wisdom tooth extraction; architecture supports any surgical procedure, with additional procedures and specialties on the 2026–2027 roadmap.
Medication clock
Alternating ibuprofen and acetaminophen on a precise schedule. Dose, interval, and protocol all preset by the surgeon via QR code.
AI concierge chat
Powered by Claude, trained on your exact post-op instructions. Answers questions at 2am so your team doesn't have to. Escalates when it should.
SMS recovery reminders
Automated check-ins at Day 0, 3, 5, and 14. Day 14 satisfaction survey routes happy patients to Google reviews and flags concerns to staff.
Callback request flow
Patients request a callback at Morning, Afternoon, or ASAP. Staff receives an email with the concern summary and best time to call.
Bilingual support
Full Spanish translation across clinical content, UI, and AI chat. Staff hands Spanish-speaking patients a Spanish QR code at discharge.
White-label for any practice
Any practice — solo surgeon, group practice, or DSO — gets their own branding, colors, logo, and doctor roster. Patients see their practice. Surg-cierge works behind the scenes.
Embedded video instructions
Clinical instruction videos embedded directly in the care guide. Patients watch without leaving the app.
HIPAA-conscious architecture
Patient phone numbers — the only PHI handled — are transmitted via HIPAA-eligible communications infrastructure under appropriate Business Associate Agreements. The AI concierge operates under strict patient-facing privacy disclaimers, with no clinical or personally identifying information stored or processed by the AI. Educational content only.
Who it's for

Built by a surgeon.
Designed for everyone in the room.

Surg-cierge was created by a practicing oral and maxillofacial surgeon who understood the gap firsthand. It works for every stakeholder in the surgical experience.

DSOs & Practices
  • Reduce after-hours call volume significantly
  • White-label for your brand, your doctors
  • Scalable across locations with one platform
  • Day 14 satisfaction data for quality reporting
  • Differentiate patient experience from competitors
Surgeons
  • Your exact instructions in every patient's pocket
  • QR configured per procedure, per patient protocol
  • Medication dosing preset — no guesswork for patient
  • Escalations come to you with context, not panic
  • Spanish support without language barrier at discharge
Clinical Staff
  • Fewer repetitive after-hours calls to field
  • Callback requests arrive with concern summary
  • SMS reminders sent automatically — no manual follow-up
  • Satisfaction survey results delivered to your inbox
  • Simple discharge workflow — hand patient a QR
Patients
  • No app download, no login — just scan and open
  • Medication clock starts the moment they get home
  • Ask questions at any hour — AI responds instantly
  • Tap any instruction to understand why it matters
  • Request a callback when they want to talk to a person
Caregivers & Family
  • Share the QR link with whoever is caring for the patient
  • Clear guidance on what's normal vs what's urgent
  • Medication schedule visible at a glance
  • Contact the office on behalf of the patient
  • Peace of mind backed by clinical accuracy
Spanish-speaking Patients
  • Full Spanish interface — clinical content and chat
  • AI concierge responds in Spanish naturally
  • Staff hands a Spanish QR at discharge — no setup
  • Same clinical quality, no language compromise
  • More procedures and languages coming
Ross Wlodawsky, founder of Surg-cierge
The Founder

A surgeon who saw
the gap.

Ross Wlodawsky, DDS is a practicing oral and maxillofacial surgeon based in Virginia. The post-operative recovery experience is broadly underserved — patients leave the office with a paper instruction sheet, then face days of questions with no easy way to get answers. Surg-cierge addresses this gap proactively with procedure-specific guidance from scheduling through full recovery, built independently as a software product through Surg-cierge LLC.

Early access

Ready to bridge the gap
in your practice?

Surg-cierge is preparing for beta deployment in summer 2026 with a pilot oral surgery practice. Get on the list for early access, pricing, and a demo.

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